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Contact VietnamTransportGuide.com
Email VietnamTransportGuide.com
Write to contact@vietnamtransportguide.com. The same address takes corrections, questions about a page and anything else about the site.
Send a correction from your trip
If you have just made a journey and a page no longer matches it, include:
- the page and the sentence that is wrong;
- what you found instead: the new time, fare, office or station;
- the date you travelled;
- a photo of the posted timetable or fare board, if you took one.
Booking problems: who can actually help
- Booked through a link on this site: contact the booking site through the confirmation it sent you. It handles changes, cancellations and refunds.
- Bought from the company or at a station: contact the company. Refund and change rules are theirs and differ a lot; Bằng Phấn, for example, says its direct bookings are non-refundable and changes need 3 to 5 hours' notice.
Useful numbers
- Railway (Vietnam National Railway Group): 1900 0109 in Hanoi, 1900 1520 in Ho Chi Minh City.
- Superdong (Phu Quoc boats): online booking line 0941 130 033; Hà Tiên office (0297) 3955 933; Rạch Giá office (0297) 3877 742.
- FUTA City Bus (airport bus 109, Ho Chi Minh City): 1900 63 84 94.
- Vietnam e-visa (Immigration Department): 024 3825 7941.
Questions before you write
Can you book or change a ticket for me?
No. This site sells no tickets. A booking made through a link here is handled by the booking site that sent your confirmation, and a ticket bought from a company or at a station by that company.
Can you tell me if my train is running today?
The railway can: its hotlines are 1900 0109 (Hanoi) and 1900 1520 (Ho Chi Minh City), and its timetable is on dsvn.vn.
Which email address do I use?
One address covers everything: contact@vietnamtransportguide.com.